IoTie Portal Terms & Conditions
- Service Overview
1.1 Real-time self-service portal & APIs
Network presence services
Provides real-time information regarding the asset’s network status and ongoing PDP data session for cellular connections. Messages are presented in the dashboard and provided via the notification API.
Usage, charging and billing information
Available for individual eSIMs, as well as aggregated information for the entire account. This information can be used to trigger usage alerts or to affect the connection status in real-time.
Location based services
Allow users to query and receive the geographic location of any of the Customer’s eSIM connected to the mobile network. As positioning is performed on the network, no other hardware add-ons are required.
Rich configuration
Options include service management for data, messaging, data session authentication and authorisation, device-based locking, IP routing, firewalling, tunneling and configuration of geographical Zones.
Automatic Device Detection
Based on the IMEI provides detailed information about the hardware equipment used, such as device name, manufacturer and radio bands available.
The Business Support layer provides many functions for account, eSIM, and offer management in a tiered offering with certain features offered at a given tier:
- Reseller (Seller) tier
- IoT Solution Provider (Customer) tier
The Business Support layer provides a user interface and the following processes to enable partners to handle core M2M activities.
- Self-ordering and order fulfilment
- Self-provisioning and eSIM management
- Trouble ticket management
- Customer data management
- eSIM life cycle management
- Online viewing and analysis of usage data
These processes can be integrated into an enterprise environment with the CMP’s two-way APIs designed following standardised and widely used data models and interfaces promoted by the TM Forum.
Configuration options are provided to allow Customer to deploy hybrid models where Customer can choose to use its own enablers for specific activities (e.g. rating, invoice generation) while the built-in capabilities are used for M2M specific processes.
Manages service fulfilment and inter-connection for mobile services and it is built specifically for M2M use cases, offering the flexibility and scalability required for a many connected assets.
Authentication and Authorisation
Is performed and enforced throughout the built-in enablers, providing security from network access to service specific usage. Ongoing monitoring informs users of unauthorised attempts, providing prevention capabilities.
Connectivity Quality Management
The core network infrastructure is redundant which provides high-end service levels which are required for always-on applications.
Realtime Usage Monitoring
Prevents bill shocks with data limits that can be configured on price plan and by monitoring data usage in real-time.
Provisioning Module
Implements catalog driven order management and provisioning, allowing for the decoupling of commercial plans from technology specific assets (IMSIs, Authentication Keys, Network Resources).
2. Services Description
2.2. Self Service Portal & API Service
The web portal provides real-time information regarding network events, such as location status and PDP session status when made available by the network operator.
All actions performed in the web portal are available via secure REST JSON/XML APIs., so Customer can integrate all available functions into its own enterprise applications.
2.3. SIM & Connectivity Management Service
The tools made available by the platform are:
- Network presence
- Cell Tower ID
- Data caps for price plans
- SIM card lifecycle management
- Aggregated billing information, invoicing and payments
- Real time portal notifications
2.4. Reporting Service
The platform provides tools to design, run, view and export reports on network data gathered for the connected eSIMs. The reports can provide information for the entire eSIM fleet, a specific group of eSIMs, or a single device. Custom reports can be built using the following data (examples):
- Network Registration (operator name/country)
- Mobile Data Traffic (bytes in/out/total)
- Location Data (Cell IDs)
- Device (IMEI)
3. Capabilities
3.1 SIMs Listing
The platform’s main managed entity is the eSIM cardswhich inherits properties defined by the connectivity technology associated with it. This gives users and applications a single interface (either visual or programmatic) through which to interact with the asset while also enabling migration between various technology configurations, considering that device metadata and security credentials remain constant throughout the lifecycle.
The majority of configuration options are presented directly from the listing page as well as billing and network status information and diagnostic tools.
Most common functions are available immediately to users enabling management of connected eSIM.
The listing can be searched and filtered by any of the Device’s proprieties (EID, ICCID, IMSI, IMEI, IP address, APN, Group, Billing account, etc.). From this page, users can navigate to other entities related to the eSIM such as Groups, SIMs (see Manage SIM cards – Detailed resource view) or VPN connections.
3.2. Network Presence
- Realtime information regarding the Network Attach Status and Data Session PDP status for each IP address.
- Current attached mobile network operator, PDP connection status, device information (IMEI) and provisioning information (APN, IP address, DNS, metadata and security information)
3.3. Location
- Instant Location solution available to every device
- Service is 100% network based and no extra software is needed
- Uses Cell ID, ECID and Assisted GPS information to provide location information
- Works with any device, including non-GPS enabled devices.
3.4. Automatic Device Detection
Based on the unique International Mobile Equipment Identification number (IMEI) of the hardware module the SIM is operating in, the platform automatically detects the hardware model, manufacturer and radio bands.
3.5. Rich Configuration Profiles
SIM card profiles can be easily configured to satisfy customer deployment requirements. Configuration options include enabling or disabling the data connection, SMS services, APN authentication and authorisation, global operational service areas definition as well as any configurable option defined in the product.
The platform has the capability to receive information from network enablers and to display it in the web interface or push it via Webhooks. This allows for direct monitoring of deployed eSIM, where users are viewing all relevant information at a single glance and have the option to analyse current and historical data.
Billing information is presented for each provisioned eSIM card as well as aggregated information for the entire account. On demand service provisioning and configuration is performed either as a user action or as a business process.
eSIM with mobile access have a number of diagnostic and troubleshooting options available. Users can view the latest network events, such as registration attempts, data session, and SMS and events. For products configured with specific characteristics, self-troubleshoot are available.
The Manage SIM cards page allows users to manage the resource’s lifecycle in relations to the eSIM entity. SIM cards can be released from their current association, making them reusable or terminated completely.
Associating available SIM cards with Devices can be performed by the user or by a platform administrator from the provisioning interface. Plan selection is also performed at this step.
The platform features a reporting engine which allows users to download CSV-files for Connection History, Data Usage, SIM Management and Network Events.
The main dashboard provides an overview of all SIM cards in the account, including SIM status, Connection history, Usage history, Geo location and Network events.
The platform implements flexible configuration options for managed devices. Profile configuration is also informed by product definition, where certain parameters can be either service specific or limited as a business decision (e.g. products designed for preproduction with fixed data cap and lifetime).
Service profiles are either configured individually for a eSIM, for a group or for a custom user selection. Every step is guided by in page dialogues describing the expected effects of that action.. Export and batch import facilities are available for power users to configure their fleet at once.
3.12. SMS Services Management (Optional)
SMS functionality can be enabled or disabled by platform users based on their needs and business processes.
3.13. Data Services Management
Data services can be enabled or disabled by platform users based on their needs and business processes. PDP connections can be secured by enabling APN credentials authentication and protected against fraudulent attempts by enabling the IMEI lock option. In accordance with product configuration other parameters can also be altered, such as the allocated DNS server or IP address.
3.14. Billing Account, Plans & Usage
Information and configuration related to the billing account can be viewed via our billing portal. Product and plan parameters are retrieved and presented along with current usage and charges. Support for multiple billing accounts for each platform account is present and each eSIM is assigned to one based on product configuration.
3.15. Groups
Groups are virtual entities meant to gather together devices with similar characteristics or uses which then can be managed jointly. Group categories are freely definable by the account administrator and represent a stricter classification than description or name.
Groups may also contain metadata, usually used by IoT applications and are sharable between subaccounts of the platform, allowing administrators to segregate user access to specific assets and their configurations. Once associated with a group, all profile actions (see Profiles) can be performed.
Bulk Configuration – Group Selection
Group management, as the default behaviour, does not affect included devices and their parameters. If, for example, a group is deleted, the contained devices will continue to exist and operate without a group association.
3.16. SMS Features (Optional)
SMS is an optional feature which is offered solely to provide a channel between back-end applications and remote devices in the field.
SMS messages can be received by and sent from the platform based on provided network capabilities. The SMS Messages page features an Inbox type of interface from where users can manage incoming messages and compose outgoing ones to one or more SIM cards or to groups.
The platform offers two SMS APIs, one via the HTTP REST API and the other is an SMPP v3.4 compliant interface.
Multiple encodings, long messages and delivery reports are fully supported. In its default configuration the SMS service is configured with an account wide short number which will be used to send and receive messages.
